SALES, REFUND, & SHIPPING TERMS AND CONDITIONS (“TERMS")

U.S. Sales and Refund Policy

Hello #FloraFlexer! Thanks for shopping at FloraFlex. We appreciate the fact that you like to buy tools that will help you feed your plants effectively and efficiently. We also want to make sure your experience exploring, evaluating, and purchasing our products matches the ease our tools give you and your plants whether you’re at the FloraFlex Online Store or on the phone with a FloraFlex representative.

As with any shopping experience, there are terms and conditions that apply to transactions at the FloraFlex Store. We’ll keep this brief so you can get back to your plants. The main thing to remember is that by placing an order at the FloraFlex Store, you agree to the terms set forth below.

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Order Acceptance/Confirmation

FloraFlex may, in its sole discretion, refuse or cancel any order and limit order quantity. FloraFlex may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify ForaFlex’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The FloraFlex Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If FloraFlex cancels an order after you have already been billed, FloraFlex will refund the billed amount.

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Shipping & Delivery

Floraflex Shipping includes a 7% Shipping and 3% Handling Fee. Shipping of Nutrients is subject to additional fees. Plus FloraFlex uses discreet packaging to deliver your tools. We work with the best carriers in the business to make sure your order gets to you on time. From our Secure Checkout page you'll see your item description, price and delivery location. Orders are processed & shipped within 2 business days (M-F 9am-5pm PST). Once your order has been shipped you will receive an interactive email with tracking information.

Since the actual delivery of your order can be impacted by many events beyond FloraFlex’s control once it leaves our warehouse, FloraFlex cannot be held liable for late deliveries. We will, however, always work with you to ensure a smooth delivery.

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Backordered Tools

We want you to be able to utilize your FloraFlex tools in your garden as soon as possible. Preordering today means you have reserved your spot in line when backordered items arrive at our warehouse. If an item in your order says it is backordered, you will receive it in a maximum of 4-8 weeks. However, keep in mind that’s a maximum. If we receive it sooner, you will have it sooner because our pre-orders are our top priority. Once your backordered item has been shipped out to you from our warehouse, you will receive an email with interactive tracking information.

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U.S. Shipping Only

Products purchased online from FloraFlex will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.

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TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale (“Terms”) govern all sales of goods and services between the customer (“Customer”) and FloraFlex Corp. (“FloraFlex”). By purchasing from FloraFlex, Customer accepts and agrees to be bound by these Terms.

 

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1. PAYMENT TERMS

• Net Terms: All amounts due are payable in full by 5:00 PM Pacific Time on the final day of the net terms period granted by FloraFlex. The net terms period begins on the invoice date issued by FloraFlex.
  
  

• Late Fees:
  
  

• All invoices not paid in full by the due date will automatically accrue a 3.0% late fee on the outstanding balance, assessed one day after the invoice becomes overdue.
  
  

• Late fees will continue to accrue every 30 days on any unpaid balance until the invoice is paid in full.
  

• This fee is not interest or a finance charge.
  

• FloraFlex may, at its sole discretion, waive the late fee through written or verbal notice to Customer.
  
  

• Acceleration on Breach/Bankruptcy: If FloraFlex terminates this Agreement due to Customer’s breach, or if Customer files for bankruptcy or makes an assignment for the benefit of creditors, all outstanding amounts become immediately due and payable.
  

• Collection Costs: If Customer’s account is referred to collection, Customer shall reimburse FloraFlex for all reasonable attorneys’ fees and collection costs incurred.
  

• Credit Limits: Credit limits established by FloraFlex are for its benefit and may be adjusted, suspended, or terminated at FloraFlex’s discretion at any time. Customer agrees to fulfill all payment obligations irrespective of the credit limit in place.
  

• Commercial Use Representation: Customer represents and warrants that it is a commercial enterprise or governmental body and that the account will be used solely for business and commercial purposes. Purchased goods will not be used for personal, family, or household purposes.
  

• Security Interest: To secure payment, Customer grants FloraFlex a purchase money security interest in all products sold, including all replacements, accessions, and proceeds. Customer authorizes FloraFlex to file financing statements without Customer’s signature and to use these Terms as an exhibit to any such statement. Customer agrees to execute any additional documents or instruments necessary to perfect or maintain this security interest. FloraFlex retains all rights and remedies of a secured party under the Uniform Commercial Code.
  

• Order Authorization: In certain circumstances, a representative authorized by FloraFlex or by the person representing the company, through email, phone, text, or other communication methods, may create an order on behalf of the Customer. In such cases, the Customer remains fully responsible for all terms and conditions of this Agreement, including payment obligations and compliance with all policies.
  

• Notice of Assignment of Accounts Receivable:
  FloraFlex Corp. has assigned its present and future accounts receivable to Sallyport Commercial Finance, LLC (“SCF”). All payments for goods or services provided by FloraFlex, now or in the future, must be made directly to Sallyport Commercial Finance, LLC and not to FloraFlex, any FloraFlex representative, or any other entity.
  
  Remit all payments as follows:
  
  PAYMENTS VIA MAIL
  Sallyport Commercial Finance, LLC
  PO Box 4776, #100
  Houston, Texas 77210-4776
  Re: FloraFlex Corp.
  
  ELECTRONIC PAYMENTS
  Account Name: Sallyport Commercial Finance, LLC
  Bank Name: Northrim Bank
  Account No: 3183479405
  ABA/Routing No: 125200934
  Swift Code: NOTIUS82
  
  For questions, call SCF at 832-939-9450. Any notification of bank account or payment-related changes must be confirmed and verified by calling Sallyport Commercial Finance, LLC at this number.
  This notice remains in effect until you receive written notice of termination from Sallyport Commercial Finance, LLC, executed by an authorized officer of SCF.
  
  

• Governing Law and Venue: All disputes arising under this Agreement shall be governed by the laws of the State of California, without regard to its conflicts of law principles. Both parties consent to the exclusive jurisdiction of the federal and state courts located in Los Angeles, California, for any disputes arising from this Agreement.
  

• Entire Agreement and Notices: These Terms, together with the Website Terms, Parts 1 (Customer Information), 3 (EFT Authorization), and 4 (Authorization and Signature by Company Representative) of the Commercial Credit Application (“Application”), and any other referenced documents, constitute the entire Agreement between Customer and FloraFlex. In the event of a conflict, these Terms shall take precedence over any Customer-issued purchase orders or documents. This Agreement supersedes all prior negotiations and agreements related to these matters. If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, all remaining provisions shall continue in full force and effect. Notices must be in writing and delivered to both Customer and FloraFlex as specified in Part I under Business Information and at 4804 Laurel Canyon Blvd., #1047, Studio City, CA 91607.
  
  

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2. PRE-PAID ORDER DISCOUNTS

• Contact FloraFlex Sales team 855-855-1053 for more inforamtion.
  
  

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3. PRICE CHANGES AND QUOTATION PROTECTION

FloraFlex reserves the right to change prices at any time, with or without notice. For customers holding open written quotes issued by FloraFlex, any price changes will not apply to such quotes for a grace period of seven (7) calendar days from the date of notice of price change, or until the quote expires, whichever comes first. After this grace period, all orders—including open quotes—are subject to new pricing. FloraFlex is not liable for any damages or losses resulting from price changes.

 

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4. FREE SHIPPING POLICY

Free shipping applies to orders over $2,500, excluding the following SKUs:

 

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5. FILL A PALLET PROGRAM

$300 instant discount when you fill a pallet with qualifying items. The following SKUs are INELIGIBLE:

 

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6. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLORAFLEX’S TOTAL LIABILITY TO CUSTOMER FOR ANY CLAIM ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE INVOICE VALUE OF THE RELEVANT PRODUCT. EXCEPT FOR PAYMENT OBLIGATIONS, NEITHER PARTY IS LIABLE FOR LOST PRODUCTION, BUSINESS INTERRUPTION, LOST PROFITS, GOODWILL, REPUTATION, WASTED EXPENDITURE, OR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY.

 

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7. AUTHORIZATION

By selecting the checkbox below, Customer’s authorized representative certifies review and agreement to these Terms, the FloraFlex Terms of Use at www.floraflex.com, and all standard policies and billing practices.

 

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WARRANTY AND RETURNS POLICY

At FloraFlex, we stand by the quality of our products. We have three types of returns that we allow in the normal course of business with our retail partners:

• Defective in Warranty Returns
  

• Return to Stock Returns
  

• Damaged in Transit Claims
  
  

Each return type has a set of policy guidelines and return instructions below. Please review our policy and process before submitting any returns. Our customer support team is available to help you get started on any applicable return at rma@floraflex.com.

Defective In Warranty Returns

Defective in warranty returns are allowed in exchange for credit on products that you have purchased from FloraFlex that have stopped working within the manufacturer’s warranty period. It is your obligation to verify the product failure by testing the product before submitting a defective return. Once submitted through our RMA Request Form, we will (1) approve and credit, (2) require further technical support and verification, or (3) deny your request. While our desire is to streamline our defective-in-warranty program, we may at times ask for products to be returned to us for testing or quality reasons. We will follow up on your RMA submission with these requests as necessary.

 

Return To Stock Returns

At FloraFlex, we recognize that at times you may need to return product back to our inventory in exchange for product credit. These Return to Stock returns are allowed on products that you have purchased from FloraFlex under the circumstances listed below. It is your obligation to return products within the return window of 30 days from the date of receipt. Please submit your return with the proper documentation and ensure that the product is returned in resellable condition.
Resellable product is defined as:
(i) new and unused,
(ii) in original packaging (no writing or markings),
(iii) the current model of the product, and
(iv) currently stocked and offered for sale by FloraFlex.

Return to stock returns are subject to a restocking fee of 15% of the total value of the return. You are also responsible for any inbound freight/shipping, customs fees, duties, and taxes associated with the return.
Do not send back any product that has not been submitted and approved for return to stock credit and/or any product that is not in resellable condition. These products will not be credited or returned.

• Return to stock requests will be reviewed and approved or denied by our customer support team in a timely manner.
  
  

• Once a return to stock return has been approved, our customer support team will arrange the return freight using whichever freight method/shipping is best suited to get the product back to our closest warehouse.
  

• Upon receiving the product at the warehouse, FloraFlex will review the return to verify part and quantity information as well as product condition.
  

• Unapproved product or product that has been determined to be in non-sellable condition will be removed from the return order and discarded.
  

• Any unapproved or non-sellable product will be removed from the return and deducted from the final credit.
  

• Special order items are not returnable or cancellable once a purchase order has been accepted by FloraFlex.
  
  Final credit will be written for the total value of the product minus a 15% return to stock fee, all inbound freight/shipping charges, customs fees, duties, and taxes.
  
  

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Other Types of Returns

Historically, FloraFlex has tackled many other issues through returns submissions, including supply chain errors like mis-shipped products or mis-counted quantities, out-of-warranty defective claims, and non-defective customer satisfaction claims. The resolution to these claims is often circumstantial. Therefore, in order to provide the best path to resolve these types of claims, we request that you contact our customer support team directly in each of these circumstances and not attempt to submit these claims through our returns portal.

A statement on Customer Satisfaction:
At FloraFlex, we hold our customers in high esteem. We value the satisfaction of all growers who use our products. However, given our extensive product offering and the diverse scale and environment that our products are used in, we review each customer satisfaction claim with our retail partners to identify the nature of the claim and come to a resolution.

As general guidance:

• All validated supply chain errors such as mis-ships or mis-counted shipments will be credited directly and re-shipped on a new order on your behalf.
  

• a) Depending on the value of the product in question, we may from time to time ask for products to be returned to us, withhold approval while verification is gathered, or submit debit memos for products that you would choose to keep.
  

• b) In order to submit a supply chain error claim, please email our customer support instead of submitting any return associated with supply chain errors.
  

• c) Please include a marked copy of your packing slip or a copy of our supply chain claim form in your email so that we have all of the relevant details that we would need to credit and re-ship product.
  

• d) Supply chain error claims will only be considered for credit and re-shipment if submitted within 7 business days of receipt of your product.
  

• All out-of-warranty defective questions should be directed to our customer support and technical support teams to be reviewed.
  

• All non-defective customer satisfaction claims should be directed first to our technical support team, customer support team, or sales team.
  
  

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FloraFlex International Refunds

All international sales are final and we do not accept the return of international orders. If you received the wrong item or a defective tool as part of an international order, please notify us within 30 days after receipt by going to the Contact Us page on the website and selecting Returns from the drop-down menu. Make sure to include details about the incorrect or defective item, along with your order number in all communications. We will either ship you a new product or refund the cost of your order, including the original shipping charges; however, customs fees, duties, and taxes may be non-refundable, even in the event of an incorrect or defective product. Please note that we do not refund original shipping charges for goods that are refused for delivery at customs. Prior to authorizing a replacement item or refund, FloraFlex reserves the right to request verification, such as a photograph, to confirm that the item shipped is incorrect or defective. FloraFlex reserves the right to refuse international orders and will refund any refused international orders.

 

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QUESTIONS OR RETURNS

For returns or customer support, contact: wholesale@floraflex.com or by phone at: +1-818-457-1985

SMS MESSAGING TERMS AND CONDITIONS (“TERMS")

By opting into SMS messages from FloraFlex, you consent to receive up to two SMS marketing campaigns per week. Our SMS messages may include promotions, product updates, exclusive offers, and important notifications.

Message Frequency:

• We limit SMS communications to a maximum of two campaigns per week.

Opt-In Procedure:

• You voluntarily provide your mobile number via our website sign-up form or through our customer support interaction.

Opt-Out Procedure:

• To unsubscribe at any time, simply reply STOP to any SMS message received from FloraFlex. For assistance, reply HELP.

Standard Rates:

• Standard messaging and data rates may apply according to your mobile carrier’s plan.

By participating, you confirm understanding and acceptance of these terms and our commitment to protecting your privacy.